Your questions, our sweet answers
Welcome to Annie's Sweet Dreams FAQ page! We understand you might have a few questions before diving into the delightful world of our custom cakes and cookies. Here, we've gathered the most common inquiries to help make your experience as smooth and sweet as possible. If you don't find what you're looking for, please don't hesitate to contact us directly!
Frequently asked questions
At Annie's Sweet Dreams, we pride ourselves on transparency and ensuring every customer feels confident and excited about their order. Our commitment to quality and personal touch means we're always happy to clarify any details. Below are answers to help you get started!
What are the most common questions people ask about your cakes, cookies, or ordering?
Customers often ask about customization options for cakes and decorated cookies, our flavor selection, and lead times. We offer a wide range of customizable designs for cakes and cookies to match any theme or occasion. Our full menu of flavors can be found on our Home page. Pricing is located on Our Sweet Menu page. For custom orders, we typically require a lead time of 2-3 weeks, but we encourage you to contact us for specific availability, especially during peak seasons.
Do you offer options for dietary restrictions?
Yes, we understand the importance of catering to various dietary needs. We offer gluten-friendly and dairy-free options for many of our cakes and cookies. Please note that while we take every precaution to prevent cross-contamination, our kitchen is not entirely allergen-free. We encourage you to discuss your specific dietary requirements with us when placing your order so we can ensure the best and safest option for you.
How do I place an order with Annie's Sweet Dreams?
Placing an order is easy! You can start by visiting our How to Order page for a step-by-step guide. For custom cake or large decorated cookie orders, we recommend filling out our inquiry form or giving us a call at [[ 606-688-8224 ]] to discuss your vision. For smaller orders or items from our standard menu, you can contact us directly via email at [[ AnniesSweetDreams@hotmail.com ]] or through our website.
What key information should every customer know before they place an order or plan to visit?
Before placing an order, it’s helpful to know your desired date, event theme, number of servings needed, and any specific design inspirations or dietary restrictions. For custom orders, a 50% non-refundable deposit is required to secure your date, with the balance due a day before pickup/delivery.
Are there any special tips or advice to help customers have the best experience?
Absolutely! To ensure the best experience, we advise placing custom orders as far in advance as possible. The more details you can provide about your vision (colors, themes, inspirations), the better we can bring your sweet dream to life. Also, remember to store your cakes and cookies properly; cakes should be kept refrigerated until a few hours before serving, and cookies in an airtight container at room temperature. Don't hesitate to ask us for storage tips!
What worries might someone have about ordering from a new bakery, and how do you put their mind at ease?
It's natural to have hesitations when trying a new business! We understand worries about taste, quality, and reliability. At Annie's Sweet Dreams, we use only the freshest, highest-quality ingredients, baked from scratch with love and attention to every detail. We encourage you to browse our Our Creations gallery to see examples of our work and read about About Annie, the passionate baker behind it all. We are committed to exceeding your expectations and making sure every bite is a delightful one.
What if I need to make changes to my order?
We understand that plans can change. For minor adjustments to design or flavor, please notify us at least 7 days before your scheduled pickup/delivery date. Major changes, especially for custom cakes, may incur additional charges or may not be possible depending on the timeline. We'll always do our best to accommodate your requests!
Sweet dreams made easy
We hope this FAQ page has answered many of your questions, making your journey with Annie's Sweet Dreams even more delightful. Our passion is creating edible art that brings joy to your special moments. We're excited to bake something magical for you!